Experience the Power of the Unruffled State & Thrive!

"Discover serenity and vitality at The Unruffled State. Explore our
range of organic supplements combating stress, promoting
wellness, alongside eco-conscious vitamins and minerals. Elevate your
health journey today."

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Terms of Service

OVERVIEW

This website is operated by The Unruffled State. Throughout the site, the terms "we", "us", and "our" refer to The Unruffled State. The Unruffled State
offers this website, including all information, tools, and services
available from this site to you, the user, conditioned upon your
acceptance of all terms, conditions, policies, and notices stated here.

By
visiting our site and/ or purchasing something from us, you engage in
our "Service" and agree to be bound by the following terms and
conditions ("Terms of Service", "Terms"), including those additional
terms and conditions and policies referenced herein and/or available by
hyperlink. These Terms of Service apply to all users of the site,
including without limitation users who are browsers, vendors, customers,
merchants, and/ or contributors of content.

Please
read these Terms of Service carefully before accessing or using our
website. By accessing or using any part of the site, you agree to be
bound by these Terms of Service. If you do not agree to all the terms
and conditions of this agreement, then you may not access the website or
use any services. If these Terms of Service are considered an offer,
acceptance is expressly limited to these Terms of Service.

Any
new features or tools which are added to the current store shall also
be subject to the Terms of Service. You can review the most current
version of the Terms of Service at any time on this page. We reserve the
right to update, change or replace any part of these Terms of Service
by posting updates and/or changes to our website. It is your
responsibility to check this page periodically for changes. Your
continued use of or access to the website following the posting of any
changes constitutes acceptance of those changes.

Our
store is hosted on Brand on Demand Inc. They provide us with the online
e-commerce platform that allows us to sell our products and services to
you.

SECTION 1 - ONLINE STORE TERMS

By
agreeing to these Terms of Service, you represent that you are at least
the age of majority in your state or province of residence, or that you
are the age of majority in your state or province of residence and you
have given us your consent to allow any of your minor dependents to use
this site. You may not use our products for any illegal or unauthorized
purpose nor may you, in the use of the Service, violate any laws in your
jurisdiction (including but not limited to copyright laws). You must
not transmit any worms or viruses or any code of a destructive nature. A
breach or violation of any of the Terms will result in an immediate
termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We
reserve the right to refuse service to anyone for any reason at any
time. You understand that your content (not including credit card
information), may be transferred unencrypted and involve (a)
transmissions over various networks; and (b) changes to conform and
adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over
networks.

You agree not to
reproduce, duplicate, copy, sell, resell or exploit any portion of the
Service, use of the Service, or access to the Service or any contact on
the website through which the service is provided, without express
written permission by us. The headings used in this agreement are
included for convenience only and will not limit or otherwise affect
these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We
are not responsible if information made available on this site is not
accurate, complete, or current. The material on this site is provided
for general information only and should not be relied upon or used as
the sole basis for making decisions without consulting primary, more
accurate, more complete, or more timely sources of information. Any
reliance on the material on this site is at your own risk.

This
site may contain certain historical information. Historical
information, necessarily, is not current and is provided for your
reference only. We reserve the right to modify the contents of this site
at any time, but we have no obligation to update any information on our
site. You agree that it is your responsibility to monitor changes to
our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We
reserve the right at any time to modify or discontinue the Service (or
any part or content thereof) without notice at any time.

We
shall not be liable to you or to any third party for any modification,
price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain
products or services may be available exclusively online through the
website. These products or services may have limited quantities and are
subject to return or exchange only according to our Return Policy.

We
have made every effort to display as accurately as possible the colors
and images of our products that appear at the store. We cannot guarantee
that your computer monitor's display of any color will be accurate.

We
reserve the right but are not obligated, to limit the sales of our
products or Services to any person, geographic region, or jurisdiction.
We may exercise this right on a case-by-case basis. We reserve the right
to limit the quantities of any products or services that we offer. All
descriptions of products or product pricing are subject to change at any
time without notice, at the sole discretion of us. We reserve the right
to discontinue any product at any time. Any offer for any product or
service made on this site is void where prohibited.

We
do not warrant that the quality of any products, services, information,
or other material purchased or obtained by you will meet your
expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We
reserve the right to refuse any order you place with us. We may, in our
sole discretion, limit or cancel quantities purchased per person, per
household, or per order. These restrictions may include orders placed by
or under the same customer account, the same credit card, and/or orders
that use the same billing and/or shipping address. In the event that we
make a change to or cancel an order, we may attempt to notify you by
contacting the e‑mail and/or billing address/phone number provided at
the time the order was made. We reserve the right to limit or prohibit
orders that, in our sole judgment, appear to be placed by dealers,
resellers, or distributors.

You
agree to provide current, complete, and accurate purchase and account
information for all purchases made at our store. You agree to promptly
update your account and other information, including your email address
and credit card numbers, and expiration dates, so that we can complete
your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You
acknowledge and agree that we provide access to such tools "as is" and
"as available" without any warranties, representations, or conditions of
any kind and without any endorsement. We shall have no liability
whatsoever arising from or relating to your use of optional third-party
tools.

Any use by you of optional
tools offered through the site is entirely at your own risk and
discretion and you should ensure that you are familiar with and approve
of the terms on which tools are provided by the relevant third-party
provider(s).

We may also, in the
future, offer new services and/or features through the website
(including, the release of new tools and resources). Such new features
and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party
links on this site may direct you to third-party websites that are not
affiliated with us. We are not responsible for examining or evaluating
the content or accuracy and we do not warrant and will not have any
liability or responsibility for any third-party materials or websites,
or for any other materials, products, or services of third parties.

We
are not liable for any harm or damages related to the purchase or use
of goods, services, resources, content, or any other transactions made
in connection with any third-party websites. Please review carefully the
third-party's policies and practices and make sure you understand them
before you engage in any transaction. Complaints, claims, concerns, or
questions regarding third-party products should be directed to the third
party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If
at our request, you send certain specific submissions (for example
contest entries) or without a request from us you send creative ideas,
suggestions, proposals, plans, or other materials, whether online, by
email, by postal mail, or otherwise (collectively, 'comments'), you
agree that we may, at any time, without restriction, edit, copy,
publish, distribute, translate and otherwise use in any medium any
comments that you forward to us. We are and shall be under no obligation
(1) to maintain any comments in confidence; (2) to pay compensation for
any comments; or (3) to respond to any comments.

We
may, but have no obligation to, monitor, edit or remove content that we
determine in our sole discretion are unlawful, offensive, threatening,
libelous, defamatory, pornographic, obscene, or otherwise objectionable
or violates any party’s intellectual property or these Terms of Service.

You
agree that your comments will not violate any right of any third party,
including copyright, trademark, privacy, personality, or other personal
or proprietary rights. You further agree that your comments will not
contain libelous or otherwise unlawful, abusive, or obscene material, or
contain any computer virus or other malware that could in any way
affect the operation of the Service or any related website. You may not
use a false e‑mail address, pretend to be someone other than yourself,
or otherwise mislead us or third parties as to the origin of any
comments. You are solely responsible for any comments you make and their
accuracy. We take no responsibility and assume no liability for any
comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally
there may be information on our site or in the Service that contains
typographical errors, inaccuracies, or omissions that may relate to
product descriptions, pricing, promotions, offers, product shipping
charges, transit times, and availability. We reserve the right to
correct any errors, inaccuracies, or omissions, and to change or update
information or cancel orders if any information in the Service or on any
related website is inaccurate at any time without prior notice
(including after you have submitted your order).

We
undertake no obligation to update, amend or clarify information in the
Service or on any related website, including without limitation, pricing
information, except as required by law. No specified update or refresh
date applied in the Service or on any related website should be taken to
indicate that all information in the Service or on any related website
has been modified or updated.

SECTION 12 - PROHIBITED USES

In
addition to other prohibitions as set forth in the Terms of Service,
you are prohibited from using the site or its content: (a) for any
unlawful purpose; (b) to solicit others to perform or participate in any
unlawful acts; (c) to violate any international, federal, provincial or
state regulations, rules, laws, or local ordinances; (d) to infringe
upon or violate our intellectual property rights or the intellectual
property rights of others; (e) to harass, abuse, insult, harm, defame,
slander, disparage, intimidate, or discriminate based on gender, sexual
orientation, religion, ethnicity, race, age, national origin, or
disability; (f) to submit false or misleading information; (g) to upload
or transmit viruses or any other type of malicious code that will or
may be used in any way that will affect the functionality or operation
of the Service or of any related website, other websites, or the
Internet; (h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for
any obscene or immoral purpose; or (k) to interfere with or circumvent
the security features of the Service or any related website, other
websites, or the Internet. We reserve the right to terminate your use of
the Service or any related website for violating any of the prohibited
uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You
agree that from time to time we may remove the service for indefinite
periods of time or cancel the service at any time, without notice to
you.

You expressly agree that your
use of, or inability to use, the service is at your sole risk. The
service and all products and services delivered to you through the
service are (except as expressly stated by us) provided 'as is' and 'as
available for your use, without any representation, warranties, or
conditions of any kind, either express or implied, including all implied
warranties or conditions of merchantability, merchantable quality,
fitness for a particular purpose, durability, title, and
non-infringement.

In no case shall
[Store Name], our directors, officers, employees, affiliates, agents,
contractors, interns, suppliers, service providers, or licensors be
liable for any injury, loss, claim, or any direct, indirect, incidental,
punitive, special, or consequential damages of any kind, including,
without limitation lost profits, lost revenue, lost savings, loss of
data, replacement costs, or any similar damages, whether based in
contract, tort (including negligence), strict liability or otherwise,
arising from your use of any of the service or any products procured
using the service, or for any other claim related in any way to your use
of the service or any product, including, but not limited to, any
errors or omissions in any content, or any loss or damage of any kind
incurred as a result of the use of the service or any content (or
product) posted, transmitted, or otherwise made available via the
service, even if advised of their possibility. Because some states or
jurisdictions do not allow the exclusion or the limitation of liability
for consequential or incidental damages, in such states or
jurisdictions, our liability shall be limited to the maximum extent
permitted by law.

SECTION 14 - INDEMNIFICATION

You
agree to indemnify, defend and hold harmless [Store Name] and our
parent, subsidiaries, affiliates, partners, officers, directors, agents,
contractors, licensors, service providers, subcontractors, suppliers,
interns, and employees, harmless from any claim or demand, including
reasonable attorneys’ fees, made by any third party due to or arising
out of your breach of these Terms of Service or the documents they
incorporate by reference or your violation of any law or the rights of a
third-party.

SECTION 15 - SEVERABILITY

In
the event that any provision of these Terms of Service is determined to
be unlawful, void, or unenforceable, such provision shall nonetheless
be enforceable to the fullest extent permitted by applicable law, and
the unenforceable portion shall be deemed to be severed from these Terms
of Service, such determination shall not affect the validity and
enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The
obligations and liabilities of the parties incurred prior to the
termination date shall survive the termination of this agreement for all
purposes.

These Terms of Service
are effective unless and until terminated by either you or us. You may
terminate these Terms of Service at any time by notifying us that you no
longer wish to use our Services, or when you cease using our site.

If
in our sole judgment you fail, or we suspect that you have failed, to
comply with any term or provision of these Terms of Service, we also may
terminate this agreement at any time without notice and you will remain
liable for all amounts due up to and including the date of termination;
and/or accordingly may deny you access to our Services (or any part
thereof).

SECTION 17 - ENTIRE AGREEMENT

The
failure of us to exercise or enforce any right or provision of these
Terms of Service shall not constitute a waiver of such right or
provision. These Terms of Service and any policies or operating rules
posted by us on this site or in respect to The Service constitute the
entire agreement and understanding between you and us and govern your
use of the Service, superseding any prior or contemporaneous agreements,
communications, and proposals, whether oral or written, between you and
us (including, but not limited to, any prior versions of the Terms of
Service). Any ambiguities in the interpretation of these Terms of
Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These
Terms of Service and any separate agreements whereby we provide you
Services shall be governed by and construed in accordance with the laws
of Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We
reserve the right, at our sole discretion, to update, change or replace
any part of these Terms of Service by posting updates and changes to
our website. It is your responsibility to check our website periodically
for changes. Your continued use of or access to our website or the
Service following the posting of any changes to these Terms of Service
constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at unruffledstate@gmail.com.

Privacy Policy

This Privacy Policy describes how theunruffledstate.shop (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When
you visit the Site, we collect certain information about your device,
your interaction with the Site, and information necessary to process
your purchases. We may also collect additional information if you
contact us for customer support. In this Privacy Policy, we refer to any
information that can uniquely identify an individual (including the
information below) as "Personal Information". See the list below for
more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected:
    version of web browser, IP address, time zone, cookie information, what
    sites or products you view, search terms, and how you interact with the
    Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Brand on Demand Inc, Stripe, FedEx, United States Postal Service, United Parcel Service of America.

Order information

  • Examples of Personal Information collected:
    name, billing address, shipping address, payment information (including
    credit card numbers, ), email address, and phone number.
  • Purpose of collection:
    to provide products or services to you to fulfill our contract, process
    your payment information, arrange for shipping, provide you with
    invoices and/or order confirmations, communicate with you, screen our
    orders for potential risk or fraud, and when in line with the
    preferences you have shared with us, provide you with information or
    advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Brand on Demand Inc, Stripe, FedEx, USPS.

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, email address, and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

Sharing Personal Information

We
share your Personal Information with service providers to help us
provide our services and fulfill our contracts with you, as described
above. For example:

Using Personal Information

We
use your personal Information to provide our services to you, which
includes: offering products for sale, processing payments, shipping and
fulfillment of your order, and keeping you up to date on new products,
services, and offers.

Lawful basis

Pursuant
to the General Data Protection Regulation ("GDPR"), if you are a
resident of the European Economic Area ("EEA"), we process your personal
information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When
you place an order through the Site, we will retain your Personal
Information for our records unless and until you ask us to erase this
information. For more information on your right of erasure, please see
the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to
processing based solely on automated decision-making (which includes
profiling), when that decision-making has a legal effect on you or
otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our
processor Brand on Demand Inc. uses limited automated decision-making
to prevent fraud that does not have a legal or otherwise significant
effect on you.

Services that include elements of automated decision-making include:

  • Temporary
    denylist of IP addresses associated with repeated failed transactions.
    This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If
you are a resident of the EEA, you have the right to access the
Personal Information we hold about you, to port it to a new service, and
to ask that your Personal Information be corrected, updated, or erased.
If you would like to exercise these rights, please contact us by
emailing unruffledstate@gmail.com.

CCPA

If
you are a resident of California, you have the right to access the
Personal Information we hold about you (also known as the ‘Right to
Know’), to port it to a new service, and to ask that your Personal
Information be corrected, updated, or erased. If you would like to
exercise these rights, please contact us by emailing unruffledstate@gmail.com.
If you would like to designate an authorized agent to submit these
requests on your behalf, please contact us at the address below.

Do not track

Please
note that because there is no consistent industry understanding of how
to respond to "Do Not Track" signals, we do not alter our data
collection and usage practices when we detect such a signal from your
browser.

Changes

We
may update this Privacy Policy from time to time in order to reflect,
for example, changes to our practices or for other operational, legal,
or regulatory reasons.

Contact

For
more information about our privacy practices, if you have questions, or
if you would like to make a complaint, please contact us by e-mail at unruffledstate@gmail.com or by mail using the details provided below:

1388 route 105

chelsea

quebec

j9b 1p4

Canada

Last updated: March 31, 2022

If
you are not satisfied with our response to your complaint, you have the
right to lodge your complaint with the relevant data protection
authority. You can contact your local data protection authority.

Shipping Policy

Shipping Time

Most orders are fulfilled within 3-5 business days and are delivered between
2-5 days, depending on whether your location is the US, Canada.

Delays

If a delay is to occur, whether due to supply chain issues or other
external factors, please allow up to 4 weeks for your shipment. As
rarely as these events happen, the industry is exposed to delay risks.
We cannot refund orders during this time if they have already been
placed with our suppliers and fulfillment services. We have multiple
facilities we work with and once the order request is submitted it will
be carried through until the end.

Locations

We have multiple fulfillment facilities which hold different products, so
some of your orders may arrive at separate times if two products in your
order are from separate facilities.

Return policy

Refunds & Replacements

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

  • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
  • Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

If you notice any issue with the products or anything in the order that seems to be out of place, contact us at unruffledstate@gmail.com
and send a photograph along with a brief explanation of the problem. We
will review the issue and notify you of the approval or rejection of a
replacement/refund. If your claim gets approved, and you require a
replacement, we will have a new order shipped to you within 3 business
days. In case you request a refund, a credit will be automatically
applied to your credit card or original method of payment within a few
workdays.

Replacement/refund exemptions

The Unruffled State will not grant a refund or replace a produced product in case of:

  • Wrong Address – If you provide an address that is considered insufficient by
    the courier, the shipment will be returned to our facility. You will be
    liable for reshipment costs once we have confirmed an updated address
    with you (if and as applicable).
  • Unclaimed – Shipments that go
    unclaimed are returned to our facility and you will be liable for the
    cost of a reshipment to you (if and as applicable).
  • Buyer's remorse – We do not refund orders for buyer’s remorse.